Playlist Packer DJ Support
Get help with Playlist Packer DJ.
Tell us what you were trying to do and what happened. We can help with installation, licence activation, adding requests, reviewing local matches and creating your event plan.
What can we help you with?
Choose the area closest to your question and include it in your email subject. This helps us understand what you need quickly.
Installation
Help downloading and installing Playlist Packer DJ on a supported Windows or macOS computer.
Licence and activation
Questions about receiving or activating your licence, or using it on a replacement computer.
Adding song-request information
Help adding pasted requests, supported playlist links and files, screenshots or PDFs.
Matching and gig planning
Help choosing local music folders, reviewing possible matches, selecting a recording or setting the running order.
Help us help you faster
When you contact support, include the details below. A clear description and a relevant screenshot can help us investigate.
Please include
- Your name and the email address used for your purchase.
- Whether you are using Windows or macOS.
- Your Playlist Packer DJ version, if visible.
- What you were trying to do.
- What happened, including any error message.
- A screenshot, when it helps explain the problem.
Please keep private
- Never send us your password.
- Do not email payment-card or banking details.
- Do not send your entire music library.
- Share only the information needed to investigate your request.
Playlist Packer DJ reads the local folders you select to suggest matches and creates references to your selected files. It does not supply or download songs or copy, move, rename, modify, overwrite or delete your audio.
Getting ready for your first gig
Practical answers for the local-music workflow. Downloads and licence activations are not open during prelaunch.
How do I start a library scan?
Choose the local folders holding your own audio. Review the suggested matches and anything still unresolved before building your event plan. A scan does not duplicate your music.
What if an external drive is disconnected?
Reconnect the drive before using a playlist reference. If the drive path has changed, select the current music folder and review your matches and references again.
What if a requested song is Missing or the match is wrong?
Correct the request, review other local candidates or choose a recording manually. Keep an unresolved song marked for follow-up. Listen to any version you have not confirmed.
How do I use a completed Wedding Music Guide?
Where the wedding tools are included, review the couple’s completed guide and check ceremony, reception, key moments, Do Not Play choices and outstanding songs before preparing the available wedding documents.
How do I open the M3U8?
The playlist reference points to files in your own music library. Keep the original drive connected and check the import formats supported by your DJ software. Compatibility and import steps depend on the other application; use the song list to check your plan.
How do I move a licence to a replacement computer?
Email support@playlistpackerdj.com from the address used for purchase, explain which computer is being replaced and include the old and new operating systems. We’ll advise on the available activation steps.
Still need a hand?
Email us with the details above so we can investigate and reply.
Contact Playlist Packer DJ SupportPlaylist Packer DJ is developed and operated by Playlist Packer (Pty) Ltd.
Company: Playlist Packer (Pty) Ltd.
Product: Playlist Packer DJ
Website: www.playlistpackerdj.com
Email: support@playlistpackerdj.com
Country: South Africa
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